Delivery & Shipping Information

Thank you for visiting a B-Epic Worldwide website ("Site"). The Site is an Internet property of B-Epic Worldwide LLC ("B-Epic", "Company", "We" or "Us"). The TERMS AND CONDITIONS and PRIVACY POLICY contained herein were established to explain and define the rights and responsibilities of the Company, its Independent Brand Partner (IBPs), and its Customers. Both Brand Partners and Customers are classified as “Members”. These terms, conditions, policies, and procedures – as well as other applicable Company literature, operating rules, price schedules, and supplemental documents that may be published from time-to-time and are expressly incorporated herein – are a legally binding Agreement that govern your use of this Site and purchase of products and services from the Company.

If you are accessing this website from any other country with laws or regulations governing personal data collection, use, and disclosure that different from U.S. laws, be advised that through your use of this website – which is governed by U.S. law, our Privacy Policy, and our Terms of Use – you are transferring your personal information in the United States and you consent to that transfer.

SHIPPING POLICY

Delivery Time

At B-Epic Worldwide we strive to ship orders immediately – normally within 1-2 business days of processing an order, so you can expect to receive your order within 3-6 business days (depending on your location). Please note that we do not ship on weekends or holidays. Also, please allow more time if you are outside the continental USA.

You (the customer) are responsible to track the delivery of your order once it has shipped from B-Epic. If you do not receive the package from the shipping carrier/postal carrier for any reason, you are solely responsible for contacting the shipping carrier/postal carrier to coordinate getting your package from them.

You (the customer) will be charged a $20.00 USD fee for B-Epic to reship an order to you due to your negligence in receiving the package or due to an incorrect shipping address provided by you. In which case, you must contact B-Epic Member Support within 30 days of the placing the order otherwise no replacement order will be shipped.

International Shipping Terms and Restrictions

Orders to EU countries: Orders are now shipped by Green Logistics or W.M.I. (France shipper): They strive to ship orders immediately – usually within 1-2 business days of processing an order – so customers can expect to receive their orders within 3-6 business days (depending on location). All tracking is available in the member’s Back Office.

Orders to the United Kingdom (Great Britain), Australia, Canada, and New Zealand: Orders are shipped by Landmark. They strive to ship orders immediately – usually within 1-2 business days of processing an order – so customers can expect to receive their orders within 7-10 business days (depending on location). All tracking is available in the member’s Back Office.

Orders to CIS Countries (Georgia, Kazakhstan, Kyrgyzstan, Russia, Turkmenistan, Ukraine, Uzbekistan): By ordering from us you agree to these terms. You are advised to contact your country's customs office to thoroughly inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery. As the buyer, you are solely responsible for any import restrictions, prohibited import items, taxes, tariffs, fees, other duties, brokerage, and/or delivery fees applied to international shipments. Some countries have shipping restrictions on certain products, contents, or products containing certain ingredients. As the buyer, you are responsible for complying with all applicable international, national, and local laws regulating importation of products that you purchase. If your order is refused delivery by your country's customs office due to unauthorized product, contents, and/or ingredients, B-Epic Worldwide is not responsible for any losses or costs incurred by you, the buyer. If the shipment is abandoned or discarded by customs, you will not receive a refund or credit of any kind. Also, some countries restrict imported supplements to a 90-day supply and must be for your own personal use; losses incurred due to exceeding your country's limitations will not be refunded. International shipping charges are non-refundable. Please be aware that getting a supplement approved for import often requires extensive, well documented official permits in advanced and no guaranteed to be approved by the other country's customs office. Thank you for your understanding.